Customer Care Center
How to Order Online
- Browse through the catalog to find the
selection you desire. Do this by using our catalog
search on the products page.
You may use the drop down menu to select a category, type
in keywords to narrow your search and even choose to view
only those items that are on sale.
- This will bring up a list of items that
match your search. Click on any of the items to view
a large picture and more details.
- If the item has options (such as color
or size), be sure to choose the one you want.
- Click the "Add to Cart" button.
This will take you to the shopping cart area.
- If this is your first time ordering with
us, you will be asked for your zip code. This is necessary
to accurately calculate shipping totals. Enter your
zip code and click continue.
- Next you will arrive at your shopping cart.
This screen displays all the items currently in your cart.
Here you may change your quantities, delete unwanted items,
clear your basket or enter any gift certificate codes applicable.
- If you are finished shopping and ready
to check out, click "check out." If you
would like to view more frames, click the "continue
shopping" link at the bottom of the page to return.
- Continuing to check out, you will arrive
at the log in screen. If this is your first time shopping
with Ozark Flag, you will be prompted to create an account.
Creating a personal account will allow you access to check
your order status and purchase history online. If
you do not wish to create an account, you can still place
an order. However, you will not be able to track it
online once the order is placed.
If you have already created an account, type your user name
and password to continue.
If you need to create an account, click create an account
and enter your information.
- Enter your payment information. Ozark
Flag accepts Visa, MasterCard and Discover credit cards.
- Confirm your information is correct and
choose your preferred shipping option. Once you have
confirmed your information is correct, click "Confirm
Order." You will notice the button change as
your order is processed. Only click once as clicking
multiple times may result in multiple orders being placed.
- Next, you will be taken to your online
receipt. This screen will provide you with an order
number. Use this number when tracking the order or
in any correspondence regarding this order. A copy
of this receipt will be sent to the email address you provided
at check out. This is your receipt. Please print
a copy for your records.
- Please Note: You may click View
Shopping Cart at any time during your shopping experience
to view and edit the items already selected. You may
in at any time.
- Thank you for shopping with Ozark Flag.
We appreciate your business.
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Your Personal Account
Logging in to your account at Ozark Flag
allows you to check the status of your orders and review
your purchase history. Creating your own account ensures
you only have to type your shipping information once.
Any time you come back, just enter your email address and
your own private password to get to the checkout.
You are free to update your information
with Ozark Flag at any time. Ozark Flag will never
sell or distribute your private information to any third
party. For more information, view our privacy
Users who do not wish to create an account
will not be able to check orders online.
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Contacting Ozark Flag
If you still have a question, or would prefer
to order over the phone, you may call Ozark Flag during
regular business hours.
Business Hours: Monday - Friday 8 am - 5:30
pm Central Time.
500 W. Battlefield
Springfield, MO 65807
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- Most items shipped via UPS
- Most US Flags & in-stock items ship within 3 business
- Please allow up to 2 weeks for shipping on other items.
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- Legal Information
in this web site has been checked for accuracy; however,
all material is provided without any express or implied
warranties. Neither Ozark Flag nor its affiliates assumes
responsibility for any errors or omissions in the material.
In no event shall Ozark Flag or its affiliates be liable
for any special, indirect or consequential damages resulting
from any use or performance of, or content errors or omissions
in the material, even if notified in advance of the potential
for such damages. All users of the material agree that access
to and use of the material is subject to the terms and conditions
stated in this legal notice, as well as all applicable laws,
and such access and use is at the user's own risk. These
terms and conditions are subject to change from time to
time without notice by updating or revising this legal notice.
Non-confidential communication - All information,
ideas, suggestions or other communications you transmit
to Ozark Flag concerning the materials contained in this
web site shall be on a non-confidential basis. Ozark Flag
and its affiliates shall be free to reproduce, use, disclose
and distribute such communications without limitation
Copyright Notice - All information and
product photos are © 2004 Ozark Flag. All rights
reserved. Web site design, layout and graphics are copyright
Aim Forward Design Studios. All rights reserved. You
are authorized to use this material only for personal,
non-commercial purposes. You may download, print and store
copies of this material for your own personal, non-commercial
use, provided this Copyright Notice and Copyright Permission
Notice is included in all such copies. You may not charge
anyone for use of the material and you may not publish,
retransmit or otherwise distribute the material to others.
You may not modify the material in any way, without the
prior written permission of the copyright owner. Except
as expressly stated in this legal notice, no rights or
licenses to the material, or any portion thereof, shall
be granted or implied.
All material is intended for use by and
delivery to U.S. residents. Orders received from or for
delivery to locations outside the U.S. are subject to
acceptance by and, if accepted, will be handled by Ozark
Flag or one of its affiliates.
Trademark Notice - Ozark Flag, all logos
and product names are © & ™ Ozark Flag and/or its
vendors. The use or misuse of those images except
as expressly authorized is prohibited.
For information regarding customer information,
please refer to our customer service
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- We respect your privacy and value your
trust in us to do so. Accordingly, we have procedures
intended to ensure that your personal information is handled
in a safe, secure, and responsible manner.
- Information We Collect:
Whenever you shop with us, we obtain from you the information
we need to complete your transaction. If you use a
credit or debit card or pay by check, it will include your
If you choose to use or participate in
one of our various services, promotions or surveys, we
may require additional information.
From your transactions and other interactions
with us, we obtain information concerning the specific
products or services you purchase or use.
How Your Information is Used
We use the information we collect for the following
- to complete your purchase transactions;
to provide the services you request;
to send you our catalogs and other offerings through
to contact you about the status of your orders;
to identify your product and service preferences, so
that you can be informed of new or additional products,
services, and promotions that might be of interest to
to notify you of product recalls or provide other information
concerning products you have purchased; and
to improve our merchandise selections, customer service,
and overall customer shopping experience.
- Email Policy
You will receive promotional Email communications
only if you have asked to receive such material.
Shared Information Policy
We do not share your information with any other company
or third party. Any information provided to us,
stays with us.
We collect non-personal information about how users navigate
through our web site. We analyze this statistical information
in order to improve our site, and we may share this information
with our affiliates or other outside companies. This information
does not include individual names or personal data, so
it does not identify you or any other customer.
We do not knowingly collect any personal information from
children under the age of 13 on our web site. We will
not knowingly collect personal information from teens
13 through 18 without disclosing how the information will
be used and notifying the teens that they should obtain
their parents’ permission prior to submitting any personal
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- Online Security
- When you use a credit card to make a purchase
at the Ozark Flag web site, we use Secure Socket Layering
(SSL) with 128 bit encryption to protect your personal credit
information, including your credit card number, before it
travels over the Internet. SSL technology is the industry
standard for secure online transactions. Making a credit
card purchase online at the Ozark Flag web site is just
as safe as making a credit card purchase over the telephone.
But if you would prefer to use the phone, just call (417)
886-3524 during regular business hours, and one of our
customer service associates will gladly take your order.
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- Return Policy
- Return policy – Must have prior authorization
for all returns.
- Some returns are subject to a 15% re-stocking
- Must have phone number for contact information.
- All product specifications & prices
are subject to change without notice.
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